My dad used to be obsessed with the show Seinfeld. In fact I ended up buying him all the seasons on DVD and to this day he watches the episodes over and over. Needless to say I have seen my fair share of Seinfeld. Since I have seen so many episodes I can tell you that there is a lot we can learn about customer service from this show. Let’s explore some of the lessons about Customer service we can take away from Seinfeld:
Respect other’s time
In this episode Kramer wants to teach the cable guy a lesson in making customers wait. He goes as far as to run away from the cable guy. If you don’t have the time to watch the whole video skip ahead to 3:33.
Take Away: Be on time. If you make an appointment with your client, a friends, family or a prospect make sure to show up on time if not a little early and be prepared. When you are late you show that you do not care nor respect the other person’s time. If you find yourself running late, make every effort to contact the other person and let them know you will be running late and give them the option to reschedule.
Do what you say you are going to do:
In this episode Jerry has reserved a car to rent. When he arrives to pick up his car he finds that its not available. Apparently the car reservation company does not know how to do what they say they are going to do. Or as Jerry put’s it, they know how to take the reservation, but they do not know how to keep the reservation.
Take Away: Do what you say you’re going to do. If you tell a customer you are going to give them something or offer them something do it. Don’t make promises you can’t keep, you will only frustrate the prospect and they will not want to work with you. Trust is hard enough to build with customers and prospect. Not delivering on what you say you are going to do is one of the fastest way to kill any trust that was there in the first place.
Everyone is a salesman – Training is important
In this episode George tries to show is dad how to sell computers. Sadly he is a very bad salesman.
Take Away: Not everyone is meant to sell but in todays high speed social business world, everyone needs to be trained to sell or at least have great customer service. You need to think of everyone in your company (including you) as the face of the company. Teach everyone to showcase services and products to the best they can be showcased and to give exceptional service no matter what department they work in.
Unless you are in a market of one, be nice
In this episode the soup Nazi treats his customers very badly but the soup is just so good they keep coming back despite the abuse. “NO SOUP FOR YOU!”
Take Away: If you are going to be rude or mean to your clients you better have the BEST product around, something that no one else has. Most of us do not have the only product around. Chances are you have tons of competition out there so try to be nice to your clients and treat them with respect. If you aren’t going to treat your customers well, they will go to someone who will.
via:http://www.stellarmediamarketing.com/customer-services/seinfeld-is-a-brilliant-teacher-of-customer-service/?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+stellar247+%28Stellar+Media+Blog%29
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