Customer Support Representative – Full Time – Mississauga

Who Is Web4Realty?

Web4Realty is a young, faced-paced and rapidly growing tech startup.

At Web4Realty, our mission is simple- provide our clients with the best user experience and applications, while maintaining our industry leading customer support.

Web4Realty is the fastest growing web service provider for REALTORS® in Canada. We provide web marketing solutions for real estate professionals, that allow them to grow and manage their business and attract prospects. Our solutions are created simple enough for those who know nothing about technology, and yet powerful enough for tech experts to enjoy. Web technology is growing quickly, and we look forward to growing alongside with it!

The Role

We are looking for an excited and motivated Customer Support Professional to join our growing team. In this role, you will be responsible for providing support via phone, email, and other communication channels to our customers.

Responsibilities

• Assist customers with all account related issues
• Train, explain tasks, and assist in the solution of problems and questions.
• Educate customers on how to use our software as well as provide general information on our products and services.
• Receive customer requests by telephone, email, and/or live chat. Analyze requests, provide information requested or ascertain who can best provide the information.
• Document support issues and review articles in an effort to build our solution knowledge base.
• Provide product feedback from listening to and observing customers’ use of our products
• Have knowledge of our applications, delivery methods, and promotional services as required.

Required Skills

• Strong troubleshooting skills mandatory.
• Tech-savvy.
• Excellent communication skills via in-person, phone & through email.
• Experience with CRM tools, such as Salesforce.com
• Knowledge of websites and basic HTML is an asset
• Organizational skills with attention to detail
• Extremely well organized and able to manage multiple tasks simultaneously.
• Positive, upbeat and pleasant phone demeanor.
• Ability to work effectively with difficult or demanding customers.

What We Offer

• Comfortable base salary
• A fun and open culture that welcomes new ideas to the team
• Opportunity to work and grow with a group of individuals striving to build something great
• We’re looking to more than double our size in the next year, so come in early and be part of exciting developments as we evolve
• An atmosphere and culture that will ensure you enjoy going to work every morning!

NO RECRUITERS OR AGENCIES PLEASE.

Please forward your resume to: jobs@web4realty.com

We thank you for your application. Only candidates with the right qualifications and experience will be contacted.

via:http://web4realty.com/customer-support-representative-full-time-mississauga/